Take a look at our returns rules:
1. Include your order number with your items.
2. Check items are in the same condition you received them in, along with the original packaging and all manuals and accessories.
3. There are a few items we can't refund:
- Special services such as Professional Installation.
- Made-to-order items, such as cut keys, keyed alike locks and lockers.
- Products with bespoke modifications that aren't available to order online.
- Any upgraded chargeable delivery services, but most deliveries are free anyway.
4. Send your items to Smart Home Group (or named agent, if applicable). We can't reimburse your post and packing costs, unfortunately.
5. We'll refund you once we receive your item back, but it might take up to 28 days to appear on your statement.
This policy is offered in addition to your statutory rights.